Professional Service Deposits
DGR Enterprise, LLC projects generally require a 50% deposit before work begins. Deposits reserve professional time and support project preparation. Once substantive work has begun, amounts paid for completed work, reserved time, or completed milestones are generally non-refundable unless otherwise stated in writing.
Cancellations Before Work Begins
If a client requests cancellation before substantive work begins, DGR Enterprise, LLC will review the request based on the project status, scheduling commitments, any nonrecoverable expenses, and the written terms of the engagement. Any approved refund will be communicated in writing.
Milestone Payments
Payments associated with work already completed or an accepted project milestone are not ordinarily refundable. If a project ends before all scheduled work is completed, any remaining balance will be handled according to the applicable written agreement.
Rush or Expedited Services
Rush or expedited-service fees may be non-refundable once expedited work or scheduling has begun because those fees compensate for priority scheduling and accelerated turnaround.
Training and Registration Fees
If a DGR Enterprise, LLC training has a registration fee, the applicable cancellation, transfer, or refund terms will be provided with the training announcement, invoice, or registration confirmation. Those event-specific terms control.
No Refund Based on Funding Outcome
Grant-writing fees are for professional services and are not contingent upon an award. A grant application that is not funded does not, by itself, create a right to a refund.
Refund Requests
Refund or cancellation requests should be submitted in writing to grants@dgrenterpriseinc.com and should include the client or registrant name, service or training, invoice or project reference if applicable, and the reason for the request.